INTRODUCTION
Liberty Transfer International respects each individual’s right to personal privacy. We consequently collect and use information through our website only in the ways disclosed in this statement.
INFORMATION COLLECTION
Liberty Transfer International collects information through our Website at several points. Some information are automatically collected when you visit our site, whereas others are voluntarily provided by users or visitors who want to use our services. We collect the various information at our site through due registration and transaction processes, browsing and clicks tracking.
Personal identifiable information is collected through the registration and transaction processes with the user’s consent. The automatic click tracking is used to monitor the usefulness of the pages and user’s preferences.
To enable us to provide our money transfer services to users, personal identifiable and private financial information is required and therefore makes it inevitable and mandatory for such users to provide. |
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| Registration and Transaction Information
We collect the following (various) information about primary visitors that they voluntarily provide to us during registration in order to permit them to use our money transfer services: Name, Address, Email Address, Mobile Phone Number and recognized identity number as well as a preferred password and a security question to enable users to retrieve their password when they forget. A user account is automatically created for you on the site after registration to enable you to monitor your transactions. You can only access account with your unique email address and password used for the registration.
We also collect other private information, with your permission, such as social security number in order to verify your identity from affiliated authorized agencies on the first time you want to transfer money through our services. We collect private financial information such as your credit card or check/cheque details when you initiate a money transfer transaction.
To enable us to make payment to the transfer recipient, we collect contact details of the recipient. An SMS containing the transaction details is sent to both you and the recipient if you choose the SMS notification option during your registration. You can always deactivate the SMS option by indicating it to us via info@libertytransfer.com or calling our toll free number 1 800 357 5837.
We verify the accuracy of personal information by seeking authentication of your information from related and authorized agencies and data registers. Our website has also been incorporated with features that will alert users of information that do not conform to standard formats of the information demanded.
All private information collected are not kept on file and only shared with the related authorized companies for the purposes for which you gave the information. |
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| Information Collected Automatically |
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Some information are automatically collected when you visit our site. These are non-personally identifiable information such as your Internet Protocol (IP) address, operating system of your computer and the browser you are using to access the website. These information are collected through our consistent automatic tracking of the number of visitors to our website. We also keep track of the pages opened on our website by users to assess user preferences and the effectiveness of the site in order to make necessary design modifications. |
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| Other information |
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| We may collect demographic data periodically, with your consent, in order to conduct surveys mainly for product and service development to better serve and assist users. |
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| USE OF INFORMATION |
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The information collected by Liberty Transfer International is used for the exact purposes for which they are collected. A personal account is created on the site for registered users who provide their personal identifiable information. The registered users or senders can transfer money, check their transaction history and exchange rates from their account.
We do not sell or send solicitation emails to customers. A confirmation email, however, is automatically sent to users after registration and after each transaction to inform them whether the activity was successful or not.
Senders who opt for SMS confirmation during registration will receive SMS containing the transaction details on the mobile phones they used for the registration and that of their recipients each time they do a transaction. Senders who opt for confirmation phone call for their transactions will also receive phone calls to confirm their transactions before they are approved. You can always de-activate the phone call or SMS confirmation options by indicating it to us via info@libertytransfer.com or calling our toll free number 1 800 357 5837. |
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| SHARING OF INFORMATION |
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Liberty Transfer International does not share customer information with unaffiliated or unauthorized third parties. We share information collected with only trusted and authorized third parties for the express purpose of facilitating a money transfer transaction initiated by the user.
We share data on payment details with relevant third parties such as credit card companies and banks. Information shared with these third parties is for the purpose of facilitating a payment initiated by the user.
We also share personally identifying information with trusted authorized identity authentication agencies. Information shared with these third parties is for the purpose of verifying a user’s identity.
We do not sell or share user’s information with any unaffiliated or unauthorized third party. |
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| DATA STORAGE AND SECURITY |
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| Our Responsibility |
Liberty Transfer International is committed to the protection of users’ information and privacy. We accomplish this by incorporating secure features, such as username and password protection and SSL encryption signed by VeriSign as well as other technologies that make user information inaccessible by unauthorized third parties, on our site. We use internal control mechanisms such as training of relevant personnel with access to users’ information on our privacy policy and security features |
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| Users’ Responsibility |
Users share an important responsibility in maintaining the security of their information submitted to us. Users are exclusively responsible for keeping the secrecy of their login credentials (email address and password). Your disclosure of this information to any individual or entity should be done responsibly and you are solely liable for any activity in your account resulting from such disclosures. |
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| Access to Information |
Liberty Transfer International maintains the accuracy of information we collect by securing all the information on our website or submitted to us. Registered users may access their own personal information by logging in to their accounts with their unique email address and password used for the registration. Users also have the option to edit their profile in their account and contact us through info@libertytransfer.com about inaccuracies and difficulties they may find. |
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| COOKIES |
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We use cookies to enhance your smooth and easy flow of browsing on our website. This is used to track, identify and recognize users and to enable them to browse various sections of our website without the trouble of reintroducing themselves. A cookie is a piece of text stored on your browser to enable us to recognize you. We do not use cookies to collect private information from users. |
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| TELL A FRIEND |
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To use our tell-a-friend service to inform someone about our service, we collect your name and email address and that of the friend. Upon submission of these details an email will automatically be sent to introduce our service to the friend. The information collected is used to only send a one-time email to introduce our service to the friend and not stored for any other purpose. |
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| LINKS TO OTHER SITES |
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We offer links to other websites. Users are to note that the privacy policy of the other websites may differ from ours. We then encourage users to read the privacy policies of the other websites they may be linked to through our website |
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| AGE LIMITS |
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Liberty Transfer International does not actively market to minors or children, and we never knowingly ask a minor (as defined under the laws of their jurisdiction or residence) to divulge personal information |
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| CHANGES TO THIS POLICY |
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| This privacy policy is subject to changes necessitated by future developments to improve our services to users. Users will be appropriately informed of changes in this policy by posting them on the privacy policy. |
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| PROBLEM RESOLUTION |
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| If problems arise, users may contact Liberty Transfer International via the contact details provided below. We welcome complaints from users at all times and committed to resolving them with immediate and utmost attention. |
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| ACCEPTANCE OF PRIVACY POLICY |
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This statement applies solely to information collected at Liberty Transfer Service’s website. By using our site, you agree that you have read, understood and accepted our Privacy Policy. |
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| CONTACT INFORMATION |
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| All concerns, questions or clarifications concerning this Privacy Policy can be addressed to our Customer Care Department through the following addresses: |
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The Liberty Transfer International LLC
John Hancock Tower
875 N. Michigan Ave 31st Floor
Chicago, IL 60611 (USA)
Xerox Tower
5650 Yonge Street, Suite 1500
Toronto, Ontario M2M 4G3 (Canada) |
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| Tel |
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+ 1 312 949 1950 / + 1 800 357 5837 |
| Fax |
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+ 1 909 494 3802 / + 1 866 306 2041 |
| E-mail |
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info@libertytransfer.com |
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